Call center service
This will enhance internal resources and maximize the use of the solution.”Genesys is very important to participate in the processing of a Call center service into a real strategic center of customer interaction, involving a wide variety of contact methods, managed wisely, to benefit the business of the company,” said the manager Genesys trade for Argentina, Marcelo Amma.
The system will enable the company will also have a open architecture system that manages to integrate the functionality of existing centers and support the growth of new services in the future, as voice over IP and new trends in care customers.